We are seeking an experienced manager who is passionate about developing people, leading high-performing teams, and driving results in a fast-paced environment.
At Chick-fil-A Moscow, this role is responsible for both leading a team of 50+ team members and actively operating the business day-to-day. You will be expected to develop future leaders while also executing at a high level within the operation.
This is a hands-on leadership role—you will not only coach and develop the team, but also work alongside them in both Front and Back of House to ensure excellence in execution.
Key Responsibilities:
Leadership & People Development
Lead, coach, and develop Team Leaders and Team Members
Directly oversee and influence a team of 50+ employees
Drive performance through accountability, coaching, and feedback
Identify and develop future leaders within the organization
Support onboarding, training systems, and performance management
Operations Execution & Oversight:
Lead/Oversee daily operations in both Front and Back of House
Work hands-on in the operation while coaching in real time
Ensure strong execution in food safety, quality, and guest experience
Oversee high-volume Drive-Thru performance and shift execution
Identify operational gaps and implement solutions quickly
Culture & Standards:
Build a high-performance, team-first culture
Set clear expectations and hold leaders accountable
Ensure consistency in systems, standards, and execution
What to Expect:
This is a hands-on role in a fast-paced restaurant environment
You will be actively working in the kitchen and operations daily
Majority of time spent on the floor leading and developing the team
High level of ownership, accountability, and influence
Qualifications:
Proven management experience required
Experience leading large teams (30–50+ employees strongly preferred)
Strong background in coaching, performance management, and team development
Ability to lead in a high-expectation, fast-paced environment
Open availability, including evenings and weekends
ServSafe Certification (or willingness to obtain)
Safety & Workplace Standards
Promote a safe, organized, and compliant work environment
Identify hazards and partner with leadership to resolve issues promptly
Support safety initiatives and reinforce safe work habits
Why This Role Matters:
The Operations Lead helps establish the foundation and reputation of Chick-fil-A Moscow. By protecting food safety, leading high-performing Drive-Thru operations, and elevating guest experience, this role ensures excellence is not occasional—but habitual—from day one.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.