Provide direct services, including advocacy-based counseling, crisis intervention, support and appropriate referrals to primary and secondary victims of domestic violence, intimate partner violence and stalking, including the assessment of individual needs and options, emotional support, medical advocacy, and appropriate referrals; facilitate clients’ awareness of the affective, behavioral, and cognitive effects of their experience and enhance their ability to cope/adjust; direct services include medical advocacy, basic legal advocacy, and appropriate follow-up; provide crisis intervention evenings/weekends to clients on the hotline or in-person as back-up in rotation with all other full time staff; assist with shelter intakes and case management as necessary and as back up to shelter staff.
Research, develop, modify, schedule, and present domestic violence, intimate partner violence, teen dating violence, stalking and educational presentations as well as agency service presentations. Assess community needs and develop/modify curriculum to meet said needs.
Oversee the recruitment, training, retention and mentorship of volunteer hotline advocates and interns, to ensure the provision of appropriate client services and/or agency support, professional behavior, and compliance with ATVP procedures and policies (including the completion and submission of paperwork and service documentation); on-going guidance of and assessment of advocates and interns regarding advocacy-based direct services, self-care, referral, and related procedures and agency expectations; schedule and conduct orientation, performance assessment, and regular feedback meetings with support of the Program Manager.